About

Hi, I am Henri Lindström. A warm welcome to henrilindstrom.com.

About me in a few words:

Services and experiences as a passion, service management consultant and trainer with digital and philosophical mindset, entrepreneur and lifelong learner.

🔑 Key topics covered

1. Service thinking and service management

2. Entrepreneurial life and how to find your own path

Sometimes, I will share some tech-related content and topics that support creative working and working environment. Whether you are an entrepreneur, planning to become one, or want to improve your work and working methods, you can also find some inspiration regarding these topics.

📖 The story behind

I have always been interested in IT and technology and how services are linked to this entity. While in preschool, I had my first computer, and ever since then, technology has been a firm part of my life. As a young guy, I was interested in improving games even better and how the gaming experience could be smoother from the player's point of view. During my childhood and youth, I also became interested in how the world is constructed around services, whether it came to service in a restaurant or hotel or buying electronics from e-commerce.

Later I realized that behind almost every service are IT services. Now, I am here to share my ideas, thoughts, and stories about services, IT services, service management, and entrepreneurship. I believe in lifelong learning and that there is always a place for creative and experience-based articles, which have real human touch even though we are living in a technology-based world.

🎓 Experiences along the way

Each person has experiences that make us who we are. Here, I have chosen to share some of the experiences that have guided me toward the path I have taken.

Early life

I was born and raised in Finland. My parents asked when I was a child if I had a dream job. Perhaps children usually want to become doctors, police officers, or lawyers. At that point, I did not have an idea of a certain occupation. I said that someday I want to work on my own little projects and drink a lot of coffee. This I had learned by observing my dad. At that age, I had no idea this would be even closer to the truth than I could have ever imagined.

First job and understanding the meaning of service experience

I started my career as a market worker in local grocery. In my job, I wanted to offer the customers a personal service experience, which means considering the target audience while providing the service. This approach was well received by the customers, and it was noticeable that they were satisfied with the service and visited the shop regularly.

The greatest lesson for me is that meeting people in a genuine way matters, and how you serve them affects how they face you. In the world of services, people should be equal, and regardless of their background, everyone deserves a good service experience. We are all human.

Academic path

After upper secondary school, I applied to university to study computer science. During my studies, I found my path in service management and graduated with a Bachelor of Science and then a Master of Science.

In the university, I learned that it is not important to complete single courses, but it is the journey you travel. University taught me to understand wide entities, have conversations, and share thoughts with other students. It also improved my critical thinking and made me understand and make choices that support my path.

Welcome to the IT world

During my studies at the university, I had my first job in the IT industry. I worked as a project analyst in a banking system upgrade project. The project enabled me to understand the meaning of high-quality project management and stakeholder cooperation in executing a successful project. As part of the project, I also realized the importance of efficient IT services behind critical services.

First steps to utilizing service management practices

In the later stage of my studies, I received an invitation to a job interview regarding a service management EU project. This opportunity turned into a four-year journey in two different projects. We facilitated small, mid-size, and large companies to improve their service management capability in these two projects. We developed methods to increase their work productivity, well-being, and innovation through digital services and processes.

During the projects, I discovered how services touch every modern organization and how the service management practices can be utilized regardless of the organization's nature, size, or industry. And what the significance of all this is for a successful organization and individuals.

Starting My Own Business

After the world of projects, I wanted to spread my own wings and share my thoughts about services and service management to a wider audience, so I started my own company.

In my company, I work as a service management consultant and trainer. Every year I train hundreds of experts to understand services and how service management practices and holistic thinking support creating value and experiences through services. As a consultant, I help organizations from all industries, regardless of the organization's size, to build excellent services from people to people.

Going back to my childhood dream job, I am very close to it nowadays. I get to do meaningful projects and build services from people to people. Services create value and generate unique experiences and make our lives easier. As for drinking coffee, one cup a day is enough.

I strongly believe that the best way to create something meaningful is to start and trust that the path you choose will guide you.